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VIP ADFS javascript for out-of-band OTP fails with "unable to send security code to <phone number>"

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Article ID: 172395

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Updated On:

Products

VIP Integrations

Issue/Introduction

During ADFS login using Javascript integration, out-of-band fails with "unable to send a security code to <phone number>." This can occur when using Internet Explorer or during a local Outlook thick client login.

Resolution

  1. In Internet Explorer, click Tools, click Internet Options, and then click the Security tab.
  2. In the Select a Web content zone to specify its current security settings box, click Trusted Sites, then click Sites.
  3. In the Add this Web site to the zone box, type *.symantec.com, then click Add.
  4. Click OK twice to accept the changes and return to Internet Explorer.
  5. Close Internet Explorer and/or Outlook, then relaunch.