ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

SpanVA is completing backups but getting emails saying they are not completing

book

Article ID: 172378

calendar_today

Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package

Issue/Introduction

SpanVA is completing backups but getting emails saying they are not completing. Backups are good

No error.. Just getting emails sent out saying the backups are not being completed.

Cause

SpanVA version is behind

Resolution

Ensure Auto Upgrade selected and also upgrade if needed