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15.x Migrator fails with 'Failed to find at least two version of Symantec DLP installed'

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Article ID: 172361

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Updated On:

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Data Loss Prevention Endpoint Prevent Data Loss Prevention Network Monitor Data Loss Prevention Network Prevent for Email Data Loss Prevention Enforce Data Loss Prevention Network Discover Data Loss Prevention Network Prevent for Web Data Loss Prevention Network Protect Data Loss Prevention Endpoint Discover

Issue/Introduction

While upgrading from 14.x or 15.0.x to 15.1 or later. The migration fails to complete stating it could not find at least two versions of DLP installed.
 

Exception: Failed to find at least two versions of Symantec DLP installed.

Resolution

  1. Open regedit.exe
  2. Locate HKEY_LOCAL_MACHINE\software\ej-technologies\install4j\installations
  3. Locate the following entry: allinstdirs066-0815-9407-7025
  4. Verify the value is properly set to the installation directory of the previous version of DLP
  5. If the entry does not exist create a new key of type 'string value' and with Name of allinstdirs0666-0815-9407-7025 and value of your previous DLP installation directory e.g. D:\SymantecDLP
  6. Re-run the migrator
  7. If migrator still fails: add an additional regkey instdir0666-0815-9407-7025 with the same value as used above (Installation directory e.g. D:\SymantecDLP).

Your regsitry should reflect the above values, such as in the example below:

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