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'Ignore Proxy Settings' on Web Security Service portal isn't working

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Article ID: 172359

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Not able to access the Internet outside of the company network even when the 'Ignore Proxy Settings' on the Web Security Service (WSS) portal is enabled.

Environment

 Web Security Service

Resolution

  • 'Ignore Proxy Settings' is not to have user traffic ignore the proxy settings that are configured on the browsers. This is only for Unified Agent (UA) to establish a VPN tunnel directly (bypassing the proxy settings). 
  • This setting only forces UA to connect directly to the service even when a proxy is configured in the system. Any other proxy aware software like browsers continue to use the proxy as configured.