You want to enable diagnostic logging for the Symantec Management Agent (SMA).
Note: Enabling diagnostic logging for the SMA is best practice for Site Servers.
Management Platform (Formerly known as Notification Server), 8.x all RUs
You can now add the diagnostics tools capabilities for the SMA by running from the command prompt "AeXNSAgent.exe /diags" or "AeXAgentUtil.exe /diags". It adds a new menu called "Diagnostics" in the Agent interface.
Run a command prompt as Administrator and go to:
[Install Drive]\Program Files\Altiris\Altiris Agent\.
This will enable the diagnostics options on the banner menu (upper right below), and also will enable the “Edit Server URL” and “Import Profile” (mid left) options under Agent Settings tab.