How to Enable Diagnostic Logging for the Management Agent

Products

• IT Management Suite

Issue/Introduction

You want to enable diagnostic logging for the Symantec Management Agent (SMA).

Note: Enabling diagnostic logging for the SMA is best practice for Site Servers.

Environment

Management Platform (Formerly known as Notification Server), 8.x all RUs

Resolution

You can now add the diagnostics tools capabilities for the SMA by running from the command prompt "AeXNSAgent.exe /diags" or "AeXAgentUtil.exe /diags". It adds a new menu called "Diagnostics" in the Agent interface.

Run a command prompt as Administrator and go to:

[Install Drive]\Program Files\Altiris\Altiris Agent\.

Run command:
aexagentutil.exe /diags.

This will enable the diagnostics options on the banner menu (upper right below), and also will enable the “Edit Server URL” and “Import Profile” (mid left) options under Agent Settings tab.