search cancel

Unable to connect to Data Loss Prevention database

book

Article ID: 172331

calendar_today

Updated On:

Products

Data Loss Prevention Enforce Data Loss Prevention

Issue/Introduction

Error: An unexpected error has occurred. Contact your system administrator if this problem persists. 

The Symantec Data Loss Prevention (DLP) admin cannot log in to the Enforce console.

The volume in which DLP is installed begins to fill up with bad incident files (.bad).

Incident Queue begins to grow in size.

Resolution

Ensure the Oracle Service is running

Ensure the Oracle Database instance is not in an idle state by connecting to the Oracle Server using SQLPlus

Check the Database used space. If full, add additional data files to Oracle.

 

 

If none of the steps above resolve your issue, open a case with Broadcom Support.
Inform Support that you have used this article for troubleshooting.