After a fresh install of Advanced Threat Protection (ATP) 3.1.0 the appliance crashes and the User Interface (UI) doesn't load.
Performing a reverse lookup of the ATP IP results in a failure similar to the example below:
[email protected]>nslookup 10.0.0.20 Server: 10.0.0.10 Address: 10.0.0.10#53 126.96.36.199.in-addr.arpa name = atp.test.domain.0.0.10.in-addr.arpa. [email protected]>nslookup atp.test.domain.0.0.10.in-addr.arpa.
Server: 10.0.0.10 Address: 10.0.0.10#53s ** server can't find atp.test.domain.0.0.10.in-addr.arpa.: NXDOMAIN
ATP is unable to resolve its host name causing one of the services to fail to load.
Ensure that there is a forward and reverse lookup in DNS for ATP.