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Software Portal page times out

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Article ID: 172316

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Updated On:

Products

Software Management Solution

Issue/Introduction

Opening Software Portal page takes some time and then errors out.

Symantec Management Server Error
An error has occurred that prevents the Symantec Management Console displaying correctly.

SMP logs contain HTTP request fail errors:

HTTP Request failed: /Altiris/SoftwarePortal/UserPortal/Home.aspx

Request timed out.
   [System.Web.HttpException @ ]

Exception logged from:
   at Altiris.NS.UI.AltirisWebApplication.ReportApplicationError(System.Web.HttpContext)
   at Altiris.SoftwarePortal.Web.Global.Application_Error(Object, EventArgs)
   at EventHandler.Invoke(Object, EventArgs)
   at System.Web.HttpApplication.RaiseOnError()
   at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
   at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
   at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
   at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
   at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)

Symantec Management Server Error

An error has occurred that prevents the Symantec Management Console displaying correctly.
If this page is shown in place of a page or web part in the Symantec Management Console, navigate back to the page using the menu or tree and continue working. If the problem persists, see your local network administrator.

Cause

Some activities such as validating user membership across domains may take longer than default timeout setting.

Every web page may fail in the same way if the request is not finished within the executionTimeout period. A common symptom is, it roughly takes 1-2 minutes before error message appears (hit default timeout parameter) and error stack may contain aborted thread. This happens when IIS kills threads when terminating request due to execution timeout.

Environment

Any

Resolution

First, try checking the solution of the following KB: TECH161630

The solution is to increase the default timeout setting.

Try changing its default value of 1:50 minutes to 10 minutes. See the following steps:

  • Use IIS manager to edit executionTimeout setting (under Default Website>Altiris>Software Portal. Click on "Configuration Editor"):

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  • Under the Configuration Editor, make sure you have selected "System.web/httpRuntime" under the Section dropdown

 

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  • Change the "ExecutionTimeout" value from "00:01:50" to "00:10:00" minutes and click Apply.

 

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