ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

After v12 to v14 update of Endpoint Protection agents, host machine cannot re-install v14

book

Article ID: 172315

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

When you upgrade the Endpoint Protection (SEP) client from version 12 to version 14, the install appears to complete, but you then get errors. After uninstalling, even using CleanWipe, you are unable to reinstall. The installation either hangs, or the service cannot be started after installation.

Cause

The installation package generated by the Endpoint Protection Manager (SEPM) may be corrupt. Files such as sylink.xml, setaid.ini, or other critical files may be missing from the installer package.

Resolution

Re-generate the package from the SEPM.