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VIP EG | Unable to Bind User when testing the User Store Settings with SSL Enabled


Article ID: 172313


Updated On:


VIP Enterprise Gateway


'Test User' on User Store Config page fails when SSL is enabled.

VIP EG Console logs shows:

ERROR "2014-01-22 13:23:53.620 GMT-0500" vipegconsole e0cb2553fc8e064e30 18476 "actor=symadmin,text=Could not bind to the directory server.

VsException [error=18476] [javax.naming.CommunicationException: simple bind failed: [Root exception is PKIX path validation failed: signature check failed]]



Host name: has two sub-domains (as follows) which has certificates issued from different Issuers.



Requested customer to import the Issuing CA for both of the DC into the VIP EG Config Console, and restart the service. This resolved the issue.