ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Clients are stuck in authorization pending on ATP 3.1


Article ID: 172311


Updated On:


Advanced Threat Protection Platform


After upgrading from 3.0.5 build to 3.1.0 build you see clients that are stuck in authentication pending.


This issue is resolved in ATP 3.2. If you are unable to update in a timely manner, please contact support to have a hotfix applied to ATP 3.1.