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Clients are stuck in authorization pending on ATP 3.1
Article ID: 172311
Advanced Threat Protection Platform
After upgrading from 3.0.5 build to 3.1.0 build you see clients that are stuck in authentication pending.
This issue is resolved in ATP 3.2. If you are unable to update in a timely manner, please contact support to have a hotfix applied to ATP 3.1.