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Clients are stuck in authorization pending on ATP 3.1

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Article ID: 172311

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

After upgrading from 3.0.5 build to 3.1.0 build you see clients that are stuck in authentication pending.

Resolution

This issue is resolved in ATP 3.2. If you are unable to update in a timely manner, please contact support to have a hotfix applied to ATP 3.1.