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When invoking a EOC search it returns "CANNOT_NOTIFY_CLIENT".

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Article ID: 172308

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

When performing an EOC search and it gets queued,then after some time it returns "CANNOT_NOTIFY_CLIENT". Advanced Threat Protection (ATP) is not sending the request over to the SEPM.

Resolution

This issue is fixed in Symantec Advanced Threat Protection (SATP) 3.2.  For information on how to obtain the latest build of SATP, see Updating ATP software.