Captive portal credentials are asked after every new tab in a browser is opened
Article ID: 172298
Cloud Secure Web Gateway - Cloud SWG
Customer is being asked for credentials after every new tab is opened in a browser even though the Captive Portal Refresh Frequency has been set to greater than 1 day.
Explicit Proxy with Authentication enabled as Captive Portal
- Browser cookies or cache is disabled.
- Thrid party software is interferring or deleting the cache or cookies
- Sessions are stored in the browser cookies and cache. Make sure that the cookies and cache are enabled on the browser being used by the end user.
- Make sure there are no software like Ccleaner interferring or deleting the cache or cookies.