ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
LUA definitions stop downloading appropriately
book
Article ID: 172297
calendar_today
Updated On:
Products
Endpoint Protection
Issue/Introduction
Live Update Administrator (LUA) definitions stop downloading appropriately
Machines are missing their latest definitions
Out of disk space
LUA Auto-Purge doesn't work as expected
Cause
Due to insufficient disk space and automatic purging isn't working as expected
Resolution
1. Open Services.msc
2. Restart both the LUA services:
LUA Apache Tomcat
LUA PostgreSQL
NOTE: Once completed, the automatic purge should have occurred to free up space and fix the issue.