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LUA definitions stop downloading appropriately

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Article ID: 172297

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Updated On:

Products

Endpoint Protection

Issue/Introduction

  • Live Update Administrator (LUA) definitions stop downloading appropriately
  • Machines are missing their latest definitions
  • Out of disk space
  • LUA Auto-Purge doesn't work as expected

Cause

Due to insufficient disk space and automatic purging isn't working as expected

Resolution

1. Open Services.msc
2. Restart both the LUA services:

  • LUA Apache Tomcat
  • LUA PostgreSQL

NOTE: Once completed, the automatic purge should have occurred to free up space and fix the issue.