Step-by-step instructions with screen shots for ANDROID
1. Open App, click on the settings menu as it is indicated
2. Inside the settings menu, select "Support"
3. Inside Support, select "Send Logs"
4. In this screen, just input the case number and tap send. If you do not have the case number, request from support.
Note - in the Android app it is also possible to email the Mobile app log prior to the activation process being completed:
1. Tap the burger menu button and go to Support:
2. Tap on Send Logs:
3. An OS prompt showing available apps to use to send the logs will appear:
Step-by-step with screen shots for iPhone:
1. Open App and click on Settings menu:
2. Inside the settings menu click on "Support"
3. Click on Send logs
4. In this screen enter the case number;( if you don't know it, please ask support).