Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)
These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.
For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.
You see errors when uninstalling the Symantec Endpoint Protection Cloud (SEPC) agent.
Endpoint Protection Cloud installer may produce one or more errors:
- "A problem has occurred that needs your attention"
- "Uninstall did not finish"
- "Enrollment timeout".
Windows Desktops / Laptops/Servers:
Run the Norton Removal Tool to remove the product on the local device:
Uninstall on a mobile device (Integrated SEP Mobile):
Uninstall SEP Mobile
Delete the following folders, if they still exist on the affected computer:
Note: "Program Data" is a hidden folder. See Show hidden files at Microsoft.com.
Alternatively, you can also type the path out in an explorer window to still navigate to hidden folders and files (eg C:\ProgramData\)
Delete the following registry keys, if they still exist on the affected computer (How to edit/delete registry keys):
Note: It is recommended to make a system restore point. See How to create a system restore point.
Note: You can also perform a registry backup, see How to back up and restore the registry in Windows.
The Microsoft Program Install and Uninstall Troubleshooter can look for problems that can stop you from installing or uninstalling a program through Add or Remove Programs, Programs and Features, or Apps and Features.
See Fix problems that block programs from being installed or removed at Microsoft.com for more information.