WSS user activity not showing in CASB CloudSoc Audit

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

User activity isn't showing is CASB Audit, but is showing IP addresses instead. 

Cause

IP addresses will show in the username if there is no user associated with the activity.

User activity will not show in Audit if the time window does not include the time of the activity. 

Resolution

The proxy must report an authenticated user performed the operation in order for a username to be present.

Verify with the proxy logs that the user is known in the logs.

A process using a service account or user may not offer a user in the proxy logs. Check the proxy logs to verify the user is seen in the raw logs.

Additional Information

Palo Alto does not list  authenticated users. CloudSOC will report the IP address to differentiate the user.