ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Missing Primary User for Mac systems - Primary user field is blank


Article ID: 172257


Updated On:


IT Management Suite


When Basic Inventory is sent up, the Primary User field is blank. No Primary User is shown in the console when viewing the computer record.

INFO 2018-07-22 18:26:28.505     72691    2960633856  MachineID > Invalid user association information:
primary user
, primary user domain
, computer guid {45A6DF1C-7740-49C4-A9D0-2D52506858C5}


Under Investigation


This issue is under Investigation at this time. To be alerted when a solution is posted here, please subcribe to this article.