Users are out of alphabetic order when searching for an object owner in the drop down box

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Article ID: 17224

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Updated On:

Products

CA OPS/MVS Event Management & Automation CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction



When searching in the drop down box for an artifact owner some names are showing up out of alphabetic order.  What is wrong and how can this be fixed?

 

Note here that 'Einstein C' is at the bottom of the list.

<Please see attached file for image>

incorrectorder.png

Environment

Release:
Component: ACSAAS

Resolution

The user account for Einstein does not have a Display Name and thus the search list is showing that user as 'firstname lastname initial'.  While it shows up in the search, it is out of order or at the bottom of the list.

Note that Einstein has no Display Name entered here;

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKk7AAG" alt="nodisplayname.png" width="996" height="256">

 

 

Enter a Display Name for Einstein;

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKk8AAG" alt="withdisplayname.png" width="1002" height="279">

 

Return to your search, refresh the page, now the user is in correct order using the Display Name;

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKk5AAG" alt="correct order.png" width="371" height="206">

Attachments

1558719172877000017224_sktwi1f5rjvs16v7x.png get_app
1558719171203000017224_sktwi1f5rjvs16v7w.png get_app
1558719169177000017224_sktwi1f5rjvs16v7v.png get_app
1558719167320000017224_sktwi1f5rjvs16v7u.png get_app