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Getting "Device is not entitled to download App Attributes Database" error when enabling Application Classification

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Article ID: 172232

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

Customer purchased BCIS Advanced/Standard license and trying to enable/download Application Classification > Attributes

Cause

Application Attributes is an additional licensed component which is compatible with BCIS. This is available as "CASB-Audit" for ordering.

 

Resolution

Purchasing "CASB-Audit" license will let the device download the Application Attributes. In order to purchase the license, contact customer care at +1 (800) 721 3934 [Option:2 > 3] or your Sales Engineer (SE).

Note: CASB-Audit is only compatible with BCIS and needs SGOS 6.6.2.x or higher to be available.