ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Generate and Upload Management Center Diagnostics

book

Article ID: 172206

calendar_today

Updated On:

Products

Management Center

Issue/Introduction

When technical support is needed, your support engineer will need to view the diagnostics from Management Center.  To speed up your response time, you can follow these steps to upload the diagnostics directly to the support case.

Resolution

For Management center 1.x:

  • SSH to Management Center
  • Enter enable mode
  • Use this command to upload directly to your support ticket:  service upload-diagnostics <case number>  (Example: service upload-diagnostics 12345678)

If Management Center does not have internet access, you can upload the diagnostics to a local server using FTP, HTTP or SCP.

service upload-diagnostics <url>

scp://<host>:<port>/<path>
http://<host>/<path>
ftp://<host>:<port>/<path>

For Management Center 2.x:

  • SSH to Management Center
  • Enter enable mode
  • Enter configuration terminal
  • Use this command to upload directly to your support ticket:  diagnostics service-info send <case number> (Example: diagnostics service-info send 12345678)

If Management Center does not have internet access, you can upload the diagnostics to a local server using FTP, HTTP or SCP.

diagnostics service-info send <url>

scp://<host>:<port>/<path>
http://<host>/<path>
ftp://<host>:<port>/<path>