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Error: 'Duplicate entries are present` message in Exceptions policy

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Article ID: 172188

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrading the Symantec Endpoint Protection Manager (SEPM) from pre-14.2 to 14.2, a warning message about duplicate entries is displayed when editing and saving the Exceptions policy.

"Duplicate entries are present. Remove all duplicate entries and then save the policy."

Cause

14.2 now checks for duplicates in the Exceptions Policy.

Resolution

There are two viable options

  1. Manually remove all duplicate entries within the Exceptions policy.
  2. Engage Symantec Technical Support for assistance.