ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Users unable to login to a newly created APM Cloud Monitor subaccount and see an account inactive warning.
Article ID: 17218
Updated On:
Products
CA App Synthetic Monitor
NIMSOFT CLOUD USER EXPERIENCE MONITOR
Issue/Introduction
After a new sub account is created, users are unable to login. When trying to generate a new password themselves, they get a warning that the account is inactive.
Environment
Current ASM release
Resolution
When creating a subaccount, immediately click the "reset password" button on the right. This will automatically email a new password to the user, who should use this password when logging in. Until a user logs into an account, it will be marked as "inactive", and they will be unable to reset the password.
Feedback
Yes
No
Powered by
