How to activate users in CloudSOC

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

Users in the CloudSOC tenant are showing as inactive 

Resolution

To activate a user within CloudSOC, do the following:

1. Click the Users option for the Users drop down
   
   
    
2. Find the desired user to activate
    
3. Click the Actions Drop Down and click Activate User
   
   

 

Alternatively, you have the option of synchronizing users, and their attributes, on a more granular level by leveraging Directory Sync (DSS).

IMPORTANT: Users must be unique across CloudSOC tenants. So if a user such as ####@example.com is activated in a production tenant, ####@example.com cannot be active in another CloudSOC tenant such as a test tenant.

The user can exist in both tenants, but can only be active in one CloudSOC tenant at a time.