"ERROR Fail running backup, result=Unknown error" during CLI backup

Products

• Endpoint Detection and Response
• Advanced Threat Protection Platform

Issue/Introduction

After configuring a backup within the User Interface (UI) of Advanced Threat Protection (ATP) Platform, the backup fails to complete. When running the backup at the ATP Command Line Interface (CLI), the CLI backup fails with "ERROR Fail running backup, result=Unknown error"

• When the ATP CLI backup command fails, it displays "ERROR Fail running backup, result=Unknown error"

Resolution

Contact support for assistance in determining whether the file was created and identifying how to retrieve it.