ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

"ERROR Fail running backup, result=Unknown error" during CLI backup

book

Article ID: 172133

calendar_today

Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

After configuring a backup within the User Interface (UI) of Advanced Threat Protection (ATP) Platform, the backup fails to complete. When running the backup at the ATP Command Line Interface (CLI), the CLI backup fails with "ERROR Fail running backup, result=Unknown error"

  • When the ATP CLI backup command fails, it displays "ERROR Fail running backup, result=Unknown error"

Resolution

Contact support for assistance in determining whether the file was created and identifying how to retrieve it.