Failed scanning files while doing a securlet scan.

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

User has activated a securlet scan and after viewing the scan details, noticed some files have failed.

Cause

Files can fail to be scanned for a number of reasons:

• API returned errors like throttling or any other issue.
• Some infrastructure issue caused it to fail.
• It failed due to excessive load on the system and will be tried later on.
• scanning occurred during version update.
• documents are locked or being used.

Resolution

In most of the cases, the failed files will be will be retried. Re-scans for failed files occur on Mondays.

However, if your tenant is a POC or trial tenant, see screenshot below for files that may be skipped and therefore will not be re-scanned.