A User Cannot Take Ownership of Tickets (Incidents) in ServiceDesk

Products

• ServiceDesk

Issue/Introduction

A new user cannot take ownership of tickets. When trying to take a ownership of a new ticket nothing happens.

Environment

Service desk 7.5 

Cause

"Select Time Zone Dynamically" option is not checked for that user.

Resolution

1. From Service desk Admin tab select "Users" "Accounts" " Manage users"
2. Select the user which is having trouble and click "User actions" "Manage users" for that user
3. From Accounts – Manage user console click "Process Manager Settings tab" "Check Select Time Zone Dynamically" and click save.