Include HTML-tags in Catalog-PAM email message(sendRequestEmail).

Article Id: 17211
Status: Published
Updated On: 14-02-2018 07:47
Legacy Id: TEC1676572
Products:
CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

 

 



How to include HTML-tags in CA Service Catalog-PAM email message(sendRequestEmail). 

For the endusers to get a more/better readable email content.

Environment:

WindowsRunning CA Service Catalog(release independent).

Resolution:

This appears to be a matter of correctly formatting this in the web services call(sendRequestEmail).

The text with HTML-tags, needs to be incorporated in a CDATA structure:

<emailMessage xsi:type="xsd:string"><![CDATA[<html><body style="color:red"> Welcome <br> to Test.</br> Text.</body></html>]]></emailMessage>

 

As shown in the below SOAPUI example.

Execute:

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com">

   <soapenv:Header/>

   <soapenv:Body>

      <ser:sendRequestEmail soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">

         <sessionID xsi:type="xsd:string">ada0a626-a9cf-41df-83fa-3bf702cb9b5d</sessionID>

         <requestId xsi:type="xsd:int">10162</requestId>

         <includeRequestDetails xsi:type="xsd:boolean">true</includeRequestDetails>

         <emailFromAddress xsi:type="xsd:string">[email protected]</emailFromAddress>

         <emailFromName xsi:type="xsd:string">spadmin</emailFromName>

         <emailTo xsi:type="xsd:string">[email protected]</emailTo>

         <emailCC xsi:type="xsd:string"></emailCC>

         <emailBCC xsi:type="xsd:string"></emailBCC>

         <emailSubject xsi:type="xsd:string">Test HTML Text</emailSubject>

<emailMessage xsi:type="xsd:string"><![CDATA[<html><body style="color:red"> Welcome <br> to Test.</br> Text.</body></html>]]></emailMessage>

       </ser:sendRequestEmail>

   </soapenv:Body>

</soapenv:Envelope>

 

Result:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

   <soapenv:Body>

      <ns1:sendRequestEmailResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="http://services.soap.usm.ca.com">

         <sendRequestEmailReturn xsi:type="xsd:boolean">true</sendRequestEmailReturn>

      </ns1:sendRequestEmailResponse>

   </soapenv:Body>

</soapenv:Envelope>