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Message on the SMP server showing the following message: Desktop Experience feature is enabled on this system

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Article ID: 172107

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Trying to install Windows 2012 R2 SMP server the following message is seen: "Desktop Experience feature is enabled on this system"

Desktop Experience feature is enabled on this system

"After disabling Desktop Experience feature it is required to reboot the system."

 

Cause

Windows Desktop Experience must be disabled on the SMP server.   

The following registry key is used to determine if it is enabled.

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\DesktopExperienceOnWin2k12  If the value is enabled then you must remove the Windows Desktop Experience.

Once you disable a reboot is required.   The follwoing registry key is checked after disabling the Windows Desktop Experience.  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\isPendingReboot

If this is set you will see a message "After disabling Desktop Experience feature it is required to reboot the system."

 

The server 

Environment

Windows 2012 R2 Server

ITMS 8..1

Resolution

Disable the windows Desktop experience and reboot the server.