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License Expired on Endpoint Protection for Mac clients

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Article ID: 172100

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After renewing a Symantec Endpoint Protection (SEP) license, SEP for Mac clients report that their SEP licenses are expired. SEP for Windows clients report their license status correctly.

Cause

An old licenses_data.db license file exists in the /Library/Application Support/Symantec/SMC/license directory. This file contains outdated and expired license information. There is also an up-to-date .slf Symantec license file in this directory. SEP for Mac is defaulting to the licenses_data.db file for its licensing information.

Resolution

  1. Copy both license files to a separate directory as a backup.
  2. Delete the licenses_data.db file from the /Library/Application Support/Symantec/SMC/license directory.
  3. Restart the SEP for Mac computer.
  4. The SEP for Mac client license status should now display as activated in the SEP for Mac user interface.
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