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Fingerprint reader stops working Small Business Edition for Cloud
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Article ID: 172098
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Updated On:
Products
Symantec Products
Issue/Introduction
After installing the client for Symantec Endpoint Protection Small Business Edition Cloud (SEP SBE), the fingerprint reader will stop working on some laptops.
Cause
The policy for the USB Device Control doesn't update, and needs to be reapplied; or the USB Device Control is set to block affecting the fingerprint reader.