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Client failover priority logic is changed in 14.2

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Article ID: 172073

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Updated On:

Products

Endpoint Protection

Issue/Introduction

With the introduction of Symantec Endpoint Protection (SEP) 14.2 and the Sylink replacement of Communication Module, how clients failover and their priority logic has been changed.

Environment

Multiple SEP Manager sites in replication.

Resolution

Assuming a SEP environment with the following configuration:

  • 2 SEPM sites replicating with each other.
  • Management Server List has two priorities, one for each site.

What happens if SEPM 1 goes down?

Logic prior to 14.2 Logic in 14.2, and newer
  • Clients will failover from a higher priority SEPM to a lower priority SEPM.
  • After the disruption to the high priority SEPM is resolved, clients will continue to report to the lower priority SEPM.
  • Clients will failover from a higher priority SEPM to a lower priority SEPM.
  • After the disruption to the high priority SEPM is resolved, clients will be able to report back to the higher priority SEPM.