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Slack Securlet Activation Error


Article ID: 172066


Updated On:


CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package


Tried activating the Slack securlet and got the error "OAuth Error: team_not_authorized "


OAuth Error: team_not_authorized 


A common roadblock is that their Slack Account isn't Enterprise level. 

To view which Slack account the customer may have: 
1. Open Slack console. Click on Account and Profile on the left side.
2. Then click on Plans on the top Right. Click on Compare Plans
3. You will see two different tabs. One will be "Slack for Teams" and the other is Slack for Enterprise Grid".  You should see your "Current Plan Selected"


Once the account was upgraded to enterprise level and all other prerequisites were met, the Securlet should activate with no issues.