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Slack Securlet Activation Error

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Article ID: 172066

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package

Issue/Introduction

Tried activating the Slack securlet and got the error "OAuth Error: team_not_authorized "


 

OAuth Error: team_not_authorized 

Cause

A common roadblock is that their Slack Account isn't Enterprise level. 

To view which Slack account the customer may have: 
1. Open Slack console. Click on Account and Profile on the left side.
2. Then click on Plans on the top Right. Click on Compare Plans
3. You will see two different tabs. One will be "Slack for Teams" and the other is Slack for Enterprise Grid".  You should see your "Current Plan Selected"

Resolution

Once the account was upgraded to enterprise level and all other prerequisites were met, the Securlet should activate with no issues.