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Slack Securlet Activation Error

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Article ID: 172066

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

Error: "OAuth Error: team_not_authorized" attempting to activate the slack securlet.

 

Cause

Verify the Slack Account is Enterprise level. 

To view which Slack account the customer may have: 
1. Open Slack console. Click on Account and Profile on the left side.
2. Then click on Plans on the top Right. Click on Compare Plans
3. You must have "Slack Enterprise Grid" or "Enterprise Select" to activate Slack Securlet in CloudSOC

Resolution

Upgraded the account to enterprise-level and verify all other prerequisites are met.

Tech Doc  provides prerequisites including the different versions of Slack that are supported.