The status_check command returns 'Could not access' for Telemetry and Safeweb URL's while logged into the command line of the Advanced Threat Protection appliance.

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Article ID: 172036

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

When logged into the Advanced Threat Protection command line interface (CLI), while using the status_check command the following URL's return 'Could not access'.

 

http://ratings-wrs.symantec.com/rating

https://stats.norton.com/n/p

 

Cause

This is because of a certificate upgrade for those servers. Development has already verified there is no product impact with this change. The status_check tool will be updated to check for the correct certificate chain in a later build.

Resolution

Development has confirmed that there is no adverse product impact at this time.