Adding new user to Tenant fails with error
Article ID: 172025
CASB Security Standard
CASB Security Premium
CASB Security Advanced
CASB Gateway Advanced
Opened the CloudSOC Tenant > Users (upper right corner) > +New > User: Entered User Name, Email, and other required fields and then click Save; found the process failed with an error popup.
"User is already active in ' sample tenant name' account."
The same email cannot be active in two separate tenants becasue it would cause conflicts with securlet monitoring and activation (among other potential problems).
There are three options to fix the error.
- Deactivate the user in the tenant name that is mentioned in error.
- Delete the user in the tenant name that is mentioned in error.
- Beware of the implications of deleting the user.
- Use another email within the tenant's primary or secondary domain for the user being added.