Technical configuration changes and service cancellation may not occur at the same time. If you plan to change your MX record to other server(s) from Email Security.cloud before scheduled cancellation date, you may require a few changes in our service configuration since Email Security.cloud (ESS) has a different mail routing between our customers.
Before making change in MX/SPF/DKIM records:
When to change MX record:
Once the change in Inbound Route has been propagated, you may change the MX record. It may take up to an hour for the changes to get fully propagated.
After the change:
After TTL of the new MX record expires, you may remove the domain(s) from ESS. Likewise, any old DKIM selectors tied to ESS, as well and the entry in SPF record can now also be removed.
If you keep your domain(s) provisioned, various avenues for email failure can emerge:
Please note that all reports and logs will be deleted once your domain(s) has been removed from Email Security.cloud (ESS).
To cancel Email Security.cloud service, please refer the following link: Cancel account for Email Security.cloud
Its the customer's responsibility to carry about the various actions described here in relation to the cancellation and respective migration to another service. Any email failure resulting from the steps not having been followed properly, is sole responsibility of the leaving customer.
Thank you for having been customer of ours.