No licensed computers or targets with licensed computers were assigned.
Article ID: 172005
Updated On:
Products
Issue/Introduction
No licensed computers or targets with licensed computers were assigned. Message when trying to schedule Quick Delivery task.
DeliverSoftware task <Quick Delivery Task>: Failed to obtain license for resource - f790adee-d3ea-47b0-a3af-54b3afab6977. Reason: License count for Software Management solution has exceeded
Error in the application.
[Altiris.NS.Licensing.LicenseExceededException @ Altiris.NS]
at Altiris.NS.Licensing.LicensingPolicy.RequestLicense(Guid resourceGuid)
at Altiris.SoftwareManagement.ClientTasks.SmsLicenseChecker.RequestLicense(Guid compGuid)
Exception logged from:
at Altiris.SoftwareManagement.ClientTasks.SmsLicenseChecker.RequestLicense(System.Guid)
at Altiris.SoftwareManagement.ClientTasks.SmsLicenseChecker.RequestLicense(System.Collections.Generic.IEnumerable<System.Guid>)
at Altiris.SoftwareManagement.Tasks.DeliverSoftware.ValidateLicensedTargets(Altiris.DotNetLib.Collections.ParameterValueCollection, System.Guid)
at Altiris.SoftwareManagement.Tasks.DeliverSoftware.OnProcessPreExecuteInputParameters(Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.TaskManagement.BaseTask.ProcessPreExecuteInputParameters(Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.TaskManagement.ClientTask.BaseClientTask.ProcessPreExecuteInputParameters(Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.TaskManagement.BaseTask.CreateTaskInstance(String, String, System.Guid, Altiris.TaskManagement.Common.JobNodeGuid, Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.TaskManagement.ClientTask.BaseClientTask.CreateTaskInstance(String, String, System.Guid, Altiris.TaskManagement.Common.JobNodeGuid, Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.SoftwareManagement.Tasks.DeliverSoftware.CreateTaskInstance(String, String, System.Guid, Altiris.TaskManagement.Common.JobNodeGuid, Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.TaskManagement.BaseTask.ExecuteTask(Altiris.TaskManagement.Common.TaskVersionGuid, String, String, System.Guid, Altiris.TaskManagement.Common.JobNodeGuid, Altiris.DotNetLib.Collections.ParameterValueCollection, System.Collections.Generic.IList<String>)
at Altiris.TaskManagement.TaskExecutionHelper.RunTaskNow()
at Altiris.TaskManagement.UI.Controls.TaskSchedulingControl.Apply(Altiris.TaskManagement.UI.TaskSchedule&, Altiris.TaskManagement.Data.ITaskExecutionInstance&)
at Altiris.TaskManagement.Web.TaskScheduleMaintenance.OK_Click(Object, EventArgs)
at Altiris.WebControls.ButtonState.RaiseClick()
at Altiris.WebControls.ButtonListControl.RaisePostBackEvent(String)
at System.Web.UI.Page.ProcessRequestMain(Boolean, Boolean)
at System.Web.UI.Page.ProcessRequest(Boolean, Boolean)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(System.Web.HttpContext)
at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(System.Web.HttpContext)
at Altiris.NS.UI.AltirisPage.ProcessRequest(System.Web.HttpContext)
at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(System.Web.HttpApplication+IExecutionStep)
at System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionStep, Boolean&)
at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
HTTP [POST]: http://SMPSERVERURL/Altiris/TaskManagement/TaskScheduleMaintenance.aspx?ItemGuid=e75c0576-d509-4207-ae7c-e7b006a3acdb&PageInstance=9f354183-f4d1-4f2f-935a-1429fff0ed10
ip: [10.130.2.196]; languages: [en-US]; content-length: [50951];
response: [200 OK]; x-smp-nsversion: [8.1.4528.0];
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Process: w3wp (14224), Thread ID: 788, Module: Altiris.SoftwareManagement.dll
Priority: 1, Source: Altiris.SoftwareManagement.ClientTasks.SmsLicenseChecker.RequestLicense
Environment
ITMS 8.1
Cause
All licenses for Software Management Solution have been consumed.
Resolution
Add licenses for Software Management Solution or delete managed computers.
More detailed can be queried from the Symantec_CMDB database:
select * from LicenseStatus where LicensingPolicyGuid LIKE 'ad3f5980-d9e9-11d3-a318-0008c7a09198'
select * from Inv_AeX_AC_Client_Agent_Summary where [Agent Name] LIKE 'Software Management Solution Agent'
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