Endpoint Protection process ccsvchst.exe crashes after upgrading to Endpoint Protection 14.2

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Article ID: 171967

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You notice ccsvchst.exe starts crashing after upgrading to Symantec Endpoint Protection (SEP) 14.2. This only happens when a Location Awareness policy containing DNS lookup conditions is applied.
 

6/27/2018 2:55:51 PM    Application    Error    Application Error    OSL-C-EK        1000    "Faulting application name: ccSvcHst.exe, version: 13.3.1.14, time stamp: 0x5a860d35
Faulting module name: ntdll.dll, version: 10.0.16299.492, time stamp: 0xaeec4354
Exception code: 0xc0000005
Fault offset: 0x0003e6a5
Faulting process id: 0x710
Faulting application start time: 0x01d40e1620cffa9b
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.758.0000.105\Bin\ccSvcHst.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 30a072db-5f48-498f-90a8-cbab4ba01cfc
Faulting package full name:
Faulting package-relative application ID:"

Resolution

This issue is fixed in Symantec Endpoint Protection manager 14.2.770.0000  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.