Mac OSX Outlook crashes when using Do Not Forward RMS

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Article ID: 171959

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

When an OSX user selects to use the Do Not Forward option in Outlook the program will crash out. Process:               Microsoft Outlook [1183]
Path:                  /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier:            com.microsoft.Outlook
Version:               15.38 (15.38.17090200)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Microsoft Outlook [1183]
User ID:               x
 
Date/Time:             x
OS Version:            Mac OS X 10.12.6 (16G1212)
Report Version:        12
Anonymous UUID:        x
 
 
Time Awake Since Boot: 750 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]
 
External Modification Warnings:
Thread creation by external task.
 
VM Regions Near 0:
-->
    __TEXT                 0000000105f99000-0000000106cfe000 [ 13.4M] r-x/rwx SM=COW  /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
 
Application Specific Information:
Performing @selector(sendMessage:) from sender OLTCIDBasedOfficeSpaceDataSource 0x6080009a31e0
 

Cause

DLP conflict with MS outlook

Environment

DLP 14.6 MP2 earilier
Outlook Version 15.38.17090200

Resolution

Upgrade to 14.6 MP3 or 15.1