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Oracle Data Collection fails due to 'Unspecified Error'
Article ID: 171946
Updated On:
Products
Control Compliance Suite Databases Oracle
Control Compliance Suite Windows
Issue/Introduction
If you are collecting data on the Oracle platform, the error 'Unspecified Error' occurs, and data collection fails.
The following are the scenarios when this error occurs.
-
When you add an asset manually and fields such as DB version, IPaddress, Oracle_Home, and Service names are left blank.
-
When you run an ad hoc query ORACLE_SERVER_CONFIGURATION and do not specify the asset properties 'Operating System' and 'Operating System Version' for an Oracle asset.
Resolution
Refer to the following table to troubleshoot when the error occurs.
| Problem | Solution |
|---|---|
| When you add an asset manually and fields such as DB version, IPaddress, Oracle_Home, and Service name are left blank, the 'Unspecified Error' message is displayed and Oracle Data Collection fails. | Enter values in the fields such as DB version, IPaddress, Oracle_Home, and Service name, when you add an asset manually. |
| When you run an adhoc query ORACLE_SERVER_CONFIGURATION and do not specify the 'Operating System' and 'Operating System Version' for an oracle asset, the 'Unspecified Error' message is displayed and Oracle Data Collection fails. | You must specify the 'Operating System' and 'Operating System Version' for an Oracle asset before you run the adhoc query. |
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