EFI boot order changes after Sysprepping a Windows 10 OS

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Article ID: 171936

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

When an Image Capture task, utilizing the Prepare using Sysprep feature, is ran on a Windows 10 machine that is EFI, it is noticed that after the dagent finishes (sysprep executed) the machine reboots but does not perform a network boot as expected.  The boot order appears to have changed from NIC first to hard drive first.

These is no error message for this issue, the client machine simply doesn't PXE boot as expected.

Environment

Ghost Solution Suite 3.2 RU5 and RU6

Windows 10 with EFI

PXE boot

Resolution

This is a known issue that is resolved in GSS 3.3 see DOC8558 for more information on GSS releases and release notes. 

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please refer to the following Web site:

http://www.symantec.com/business/index.jsp

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