ATP appears to schedule a Full Dump, but does not appear to send the command to SEP client

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Article ID: 171920

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

ATP appears to schedule a Full Dump, but does not appear to send the command to SEP client

  • On Search > Endpoints, the list of endpoints shows multiple endpoints with either "- Full dump request" or "- Process dump request" appended to the end of the contents of the Search description column and Search status has a red x in a red circle to indicate a search failure.
  • Clicking on one of these search Descriptions shows the individual search with a status of "Failed".

Resolution

Symantec is investigating at this time.

To workaround, reboot the ATP management server.