Troubleshooting remote console failures in Ghost Solution Suite

Products

• Ghost Solution Suite

Issue/Introduction

Symantec Ghost Solution Suite (GSS) remote console is not working correctly or SQL errors are seen and a list of logs and information is needed to further troubleshoot with development. 

Environment

GSS 3.x

Cause

There could be multiple reasons for failures and gathering all the needed logs would help to identify the failure.

Resolution

Below is the information needed to troubleshoot this issue:

1. Enable SQL traces with graphs enabled.  See the attached PDF for steps and settings required for a SQL trace.
2. Collect express logs.
3. Collect aexengine logs with level 9 set.
4. Collect DAgent logs with all options enabled with max size.
5. Collect server message logs from location ..\eXpress\Deployment Server\Temp\Msgs folder.
6. What is the version of DB from where the backup is taken?
7. What is the version of DB where DB is restored?
8. Express logs for all remote consoles installed.

Additional Information

Log files to troubleshoot Ghost Solution Suite or ghost imaging