Unable to change the Primary Domain for CloudSOC

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

How can I change a primary domain in CloudSOC?

Resolution

There are two workarounds:

1. Add a Secondary Domain for the newly created Primary Domain.(Primary domain cannot be changed)
   
   • This will not impact the functionality, All domains are considered internal domain\users in CloudSOC.
   • There is no difference in how a primary domain is treated versus a secondary domain.
      
2. Talk to Broadcom sales to create a new CloudSOC Tenant with the new Primary Domain and delete the original tenant.
   
   • In the specific case the primary domain cannot be considered a internal domain from CASB perspective.