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Unable to change the Primary Domain for CloudSOC


Article ID: 171890


Updated On:


CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package


Reviewed the process to change the Primary Domain for CloudSOC / Elastica Tenant on the back-end.


Confirmed the Primary Domain cannot be changed.


This is currently being reviewed by Symantec CloudSOC Development.
This feature may be added in a future release of CloudSOC.

There are two workarounds:

  1. Add a Secondary Domain for the newly created Primary Domain.
    • This will not impact the functionality.
  2. Create a new CloudSOC Tenant with the new Primary Domain and provision the new tenant to mirror the old tenant.
    • Configure the new Tenant to manage the environment.
    • Remove the old Tenant.