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Unable to change the Primary Domain for CloudSOC

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Article ID: 171890

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced

Issue/Introduction

How can I change a primary domain in CloudSOC?

Resolution

There are two workarounds:

  1. Add a Secondary Domain for the newly created Primary Domain.(Primary domain cannot be changed)
    • This will not impact the functionality, All domains are considered internal domain\users in CloudSOC.
    • There is no difference in how a primary domain is treated versus a secondary domain.
       
  2. Talk to Broadcom sales to create a new CloudSOC Tenant with the new Primary Domain and delete the original tenant.
    • In the specific case the primary domain cannot be considered a internal domain from CASB perspective.