Unable to change the Primary Domain for CloudSOC

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

How can I change the primary domain in a CloudSOC tenant?

Resolution

Symantec is unable to change the primary domain. Primary and secondary domains act the same it may not be necessary to change the primary domain.

There are two workarounds:

1. Add a Secondary Domain for the newly created Primary Domain.(Primary domain cannot be changed). Change is made from the CMP console for the CASB tenant.
   
   
   • This will not impact the functionality, All domains are considered internal domain\users in CloudSOC.
   • There is no difference in how a primary domain is treated versus a secondary domain.
      
2. Talk to Sales to create a new CloudSOC Tenant with the new Primary Domain and delete the original CloudSOC tenant.