Unable to change the Primary Domain for CloudSOC

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• Data Loss Prevention Cloud Package

Issue/Introduction

Reviewed the process to change the Primary Domain for CloudSOC / Elastica Tenant on the back-end.

Cause

Confirmed the Primary Domain cannot be changed.

Resolution

This is currently being reviewed by Symantec CloudSOC Development.
This feature may be added in a future release of CloudSOC.

There are two workarounds:

1. Add a Secondary Domain for the newly created Primary Domain.
   • This will not impact the functionality.
      
2. Create a new CloudSOC Tenant with the new Primary Domain and provision the new tenant to mirror the old tenant.
   • Configure the new Tenant to manage the environment.
   • Remove the old Tenant.