Integrating a third party remote control tool with Symantec Management Console

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Article ID: 171869

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

As pcAnywhere Solution has reached End of Life with ITMS 7.6, we need help to integrate a third-party remote control tool with Symantec Management Console

Environment

ITMS 7.6, 8.0, 8.1, 8.5

Resolution

Symantec Remote Access Connector application included in ITMS 7.6 onward gives an option to configure and integrate a third-party remote connection tool such as Microsoft Remote Desktop Connection or Bomgar Remote Support Solution with Symantec Management Console.

Please refer to the user guide to see more details on it. Like for 8.0, see Chapter 7, Page 82 in CMS 8.0 User Guide (Here) under the "About Symantec Remote Access Connector" section.