Integrating a third party remote control tool with Symantec Management Console

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Article ID: 171869

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Updated On:

Products

IT Management Suite

Issue/Introduction

As pcAnywhere Solution has reached End of Life with ITMS 7.6, we need help to integrate a third-party remote control tool with Symantec Management Console

Environment

ITMS 7.6, 8.0, 8.1, 8.5

Resolution

Symantec Remote Access Connector application included in ITMS 7.6 onward gives an option to configure and integrate a third-party remote connection tool such as Microsoft Remote Desktop Connection or Bomgar Remote Support Solution with Symantec Management Console.

Symantec Remote Access Connector is an IT Management Suite functionality that lets you configure and integrate a third-party remote connection tool such as Microsoft ®, Remote Desktop Connection or Bomgar ™, or Remote Support Solution with IT Management Suite.

Please refer to the user guide to see more details on it. Like for 8.0, see Chapter 7, Page 82 in CMS 8.0 User Guide (Here) under the "About Symantec Remote Access Connector" section.

As well, you can find information here about using "Symantec Remote Access Connector":

Using a remote connection tool from Symantec Management Console

Setting up Symantec Remote Access Connector

Symantec Remote Access Connector configuration file