Notification server (SMP) and agent log directory

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Article ID: 171848

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

Where can I find more details about the agent and server processing?

Environment

ITMS 7.6, 8.x

Resolution

  • The a.logs (the Symantec Management Platform server logs) are stored here:
    • All versions Including 7.x and 8.x : ProgramData\Symantec\SMP\Logs

Note: The ProgramData folder is hidden by default and may need to have "Show hidden files and folders" enabled in Windows Explorer.

  • The agent.logs (the Symantec Management Agent logs) are stored here:
    • XP/2003:  Program Files\Altiris\Altiris Agent\Logs
    • Vista/Windows 7/Server 2008: Users\Public\(Public) Documents\Altiris\Altiris Agent\Logs 
      OR ProgramData\Symantec\Symantec Agent\Logs 
      OR Users\All Users\Symantec\Symantec Agent\Logs
    • Windows 10:
      ProgramData\Symantec\Symantec Agent\Logs 

Note: The All Users folder is hidden by default and may need to have "Show hidden files and folders" enabled in Windows Explorer.

  • Mac: opt/altiris/notification/nsagent/var/aex-client.log

Additional Information

  • 179702How to configure logging on the Notification Server and an Altiris Agent computer