Error: “406 - Not Acceptable” downloading the WebFilter database

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

The purpose of this article is to provide a workaround for the issue in which we receive the HTTP error code 406 when trying to download the WebFilter database.

Resolution

• In order to prevent this issue from happening, a manual download of the database must be performed by using the following commands:

>enable

#conf t

#(config)content-filter

#(config content-filter)bluecoat

#(config bluecoat)get-now

• After the download is complete, the status should appear as OK in the GUI.