Why does 'Include Process Actions' setting create 'Open Process' links instead of link on Process ID?

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Article ID: 171819

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

In a report when 'Include Process Actions' setting is enabled an additional 'Actions' column is created in the end of the report with 'Open Process' links instead of placing a link on Process ID column.

​Normally, Process ID column becomes a link to the process view page.

Environment

Workflow
ServiceDesk

Resolution

'Include Process Actions' has two different ways of creating links:

  1. ​If there is a 'Report Process Id' column from Process data included in report, this will become link. Any other Process Id column - even if they contain the same data - will not work this way
  2. ​If that column is not included, an additional 'Actions' column is added to the report with 'Open Process' links.

Link target is the same regardless of where the link is placed.