Symantec Network Protection Support will require information in order to troubleshoot SAML authentication issues that can occur with a ProxySG proxy. Having these information in hand at the time the service request is opened can greatly reduce the time required to resolve the issue.
Here is the list of the required information that our Support Engineer will require:
To capture SAML Trace logs, you will need install 3rd party browser extensions to capture them.
Here are some example SAML Tracer extension that you may use:
1. Chrome - SAML Control Panel
2. Firefox - SAML Tracer addon