An error occurred during the discovery process. Check the domain name or workgroup and ensure that the credentials are valid.

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Article ID: 171775

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

When running "Step 1 - Discover" from the "First Time Setup" you will see the following error:

 

An error occured during the disovery process. Check the domain name or workgroup to ensure that the credentials are valid.

 

Cause

Defect

Environment

Management Platform 8.1

Resolution

Steps to Duplicate:

Go to the Symantec Management Console > Home > First Time Setup.

Click on Discover Computers. You will see the following:

Click on Discover Computers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do the following:

Click the box for “Import Windows computers from”

Click button for “Domain – Microsoft Active Directory

Choose your Domain using the “Domain or Workgroup” drop-down box.

Enter the credentials

You will see the following:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Click "Next", then on the next page click "Discover". You will see the following.

 

An error occurred during the discovery process. Check the domain name or workgroup and ensure that the credentials are valid.

 

 

 

 

 

 

 

 

 

You will see three log entries in the Altiris Log View (NS Log View):

 

Three Errors from the NS Log View

 

Failed to initialize import rule xml for: 95dc4797-3a0d-4656-9de5-46d0918d15e0

 

There are multiple root elements. Line 50, position 28.

   [System.Xml.XmlException @ System.Xml]

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)

   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at Altiris.Diagnostics.Utility.XmlHelper.LoadXml(String xml, Boolean bThrow)

   at Altiris.DirectoryServices.NSDirectoryItems.DirectoryImportItem.ImportXml.OnFromXml(DirectoryImportItem item, String xml)

 

Exception logged from:

   at Altiris.DirectoryServices.NSDirectoryItems.DirectoryImportItem+ImportXml.OnFromXml(Altiris.DirectoryServices.NSDirectoryItems.DirectoryImportItem, String)

   at Altiris.NS.Services.SetupPortal.SetupService.RunActiveDirectoryDiscovery(Altiris.NS.Services.SetupPortal.Contracts.DiscoveryContract)

   at Altiris.NS.Services.SetupPortal.SetupService.Discover(Altiris.NS.Services.SetupPortal.Contracts.DiscoveryContract)

   at .SyncInvokeDiscover(Object, Object[], Object[])

   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object, Object[], Object[]&)

   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc&)

   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc&)

   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(System.ServiceModel.Dispatcher.MessageRpc&)

   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean)

   at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext)

   at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)

   at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult)

   at System.Runtime.IOThreadScheduler+ScheduledOverlapped.IOCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

   at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*)

   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

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