An error occurred during the discovery process. Check the domain name or workgroup and ensure that the credentials are valid.

Products

• Patch Management Solution for Windows

Issue/Introduction

When running "Step 1 - Discover" from the "First Time Setup" you will see the following error:

 

An error occured during the disovery process. Check the domain name or workgroup to ensure that the credentials are valid.

 

Environment

Management Platform 8.1

Cause

Defect

Resolution

Steps to Duplicate:

Go to the Symantec Management Console > Home > First Time Setup.

Click on Discover Computers. You will see the following:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do the following:

Click the box for “Import Windows computers from”

Click button for “Domain – Microsoft Active Directory

Choose your Domain using the “Domain or Workgroup” drop-down box.

Enter the credentials

You will see the following:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Click "Next", then on the next page click "Discover". You will see the following.

 

 

 

 

 

 

 

 

 

 

You will see three log entries in the Altiris Log View (NS Log View):

 

 

Failed to initialize import rule xml for: 95dc4797-3a0d-4656-9de5-46d0918d15e0

 

There are multiple root elements. Line 50, position 28.

   [System.Xml.XmlException @ System.Xml]

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)

   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at Altiris.Diagnostics.Utility.XmlHelper.LoadXml(String xml, Boolean bThrow)

   at Altiris.DirectoryServices.NSDirectoryItems.DirectoryImportItem.ImportXml.OnFromXml(DirectoryImportItem item, String xml)

 

Exception logged from:

   at Altiris.DirectoryServices.NSDirectoryItems.DirectoryImportItem+ImportXml.OnFromXml(Altiris.DirectoryServices.NSDirectoryItems.DirectoryImportItem, String)

   at Altiris.NS.Services.SetupPortal.SetupService.RunActiveDirectoryDiscovery(Altiris.NS.Services.SetupPortal.Contracts.DiscoveryContract)

   at Altiris.NS.Services.SetupPortal.SetupService.Discover(Altiris.NS.Services.SetupPortal.Contracts.DiscoveryContract)

   at .SyncInvokeDiscover(Object, Object[], Object[])

   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object, Object[], Object[]&)

   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc&)

   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc&)

   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(System.ServiceModel.Dispatcher.MessageRpc&)

   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean)

   at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext)

   at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)

   at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(IAsyncResult)

   at System.Runtime.IOThreadScheduler+ScheduledOverlapped.IOCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

   at System.Runtime.Fx+IOCompletionThunk.UnhandledExceptionFrame(UInt32, UInt32, System.Threading.NativeOverlapped*)

   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)